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Shipping Policy

Onyx Binder – Shipping & Delivery Policy

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At Onyx Binder, we take great care in crafting and packaging your custom items. Because our products are uniquely built to order, please review our shipping guidelines, timelines, and liability terms below.

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1. Production Lead Times vs. Shipping Times

  • Production Time: Because each binder is custom-made, please allow [5-7] business days for creation and quality inspection before your item ships.

  • Shipping Time: Shipping transit times begin after production is complete. Estimated delivery dates provided at checkout are carrier estimates and are not guaranteed delivery dates.

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2. Shipping Methods & Tracking

All orders are shipped via tracked commercial carriers (e.g., USPS, UPS, FedEx).

  • Once your custom binder ships, you will receive an automated email containing your tracking number.

  • The delivery date recorded by the shipping carrier’s tracking system serves as the official Shipping Delivery Date for our 14-day policy window.

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3. Transfer of Liability (Carrier Responsibility)

Onyx Binder is not liable for items that are lost, stolen, damaged, or delayed in transit by the shipping carrier.

  • Once a package is handed over to the shipping carrier, ownership and liability transfer entirely to the buyer.

  • If your package is marked as "Delivered" by the carrier but you have not received it, you must file a claim directly with the shipping provider. We will gladly provide any shipping or drop-off receipts required to assist your claim.

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4. Inaccurate Shipping Addresses

Buyers are solely responsible for providing a correct and complete shipping address at the time of purchase.

  • Address Corrections: If you notice an error in your address, you must contact us immediately. Once an order has been shipped, the address cannot be altered.

  • Returned Packages: If a package is returned to us by the carrier due to an incorrect address, insufficient address, or failure to collect, the buyer is responsible for paying the additional shipping costs to reship the item. Original shipping fees are non-refundable.

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5. Damaged Shipments

While we pack every custom binder securely to withstand transit, rough handling can happen. If your item arrives physically damaged due to shipping:

  • You must notify us within 48 hours of delivery so we can help you initiate a carrier claim.

  • Please retain all original packaging, boxes, and packing materials, and take clear photos of both the damaged box and the damaged product.

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